I have been ordering from Ernie for a long time now and have always been more than happy with them. There have only been 1 or 2 times where the record I received was warped or scratched up a little, and after I sent an email mentioning the issue, the record was replaced no questions asked without having to return the one in question.
Ernie actually started up a conversation on one of them about how much he enjoyed the record that I had ordered. A long as they have the product I want, I will never think twice about ordering from them. I believe the email that I have always used is firstname.lastname@example.org